EdgeSight Error "Citrix System Monitoring Agent has detected that the database is potentially corrupt. Database maintenance and restart will be attempted."

Problem:

You see the above error in the Event Viewer logs on the Citrix Server or XenDesktop PC.

Potential Solution:

This error means that for some reason, the database cannot be read, synchronized, or written to.  Quite often this is referring to the inability to write data to the local files located in:

C:\Documents and Settings\All Users\Application Data\Citrix\System Monitoring\Data

1)  Ensure that your Anti Virus real-time protection has proper EdgeSight exclusions, including all files in the above directory, and services that run within:

C:\Program Files\Citrix\System Monitoring\Agent

See:  https://support.citrix.com/article/ctx111062

2)  In the event of an architecture using XenDesktop and the EdgeSight VDA agents, this error may also be caused by similar exclusions not being made, or working properly, on the EdgeSight Firebird (Agent) server.

3)  Also check the EdgeSight server exclusions.

See:  https://support.citrix.com/article/CTX114906

4)  Check other potential problems such as communication between your EdgeSight agents, servers, ensure there are no network problems.

 

 

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