Tag Archives: ima service

XenApp IMAService Failed: "Error while connecting to database….login failed"



IMAService fails to start with the following error:

Citrix XenApp failed to connect to the Data Store. ODBC error while connecting to the database: 37000 -> [Microsoft][ODBC SQL Server Driver][SQL Server]Cannot open database "MF20" requested by the login. The login failed.


Check to see if account used to connect to SQL database credentials/password has recently changed. This may be a username/password issue.

To input new credentials on server, execute the following command:

DSMAINT CONFIG /USER:<domain>\<username> /pwd:<password>

After executing this command, restart the IMA service on the XenApp server, and re-check services.